REMOTE TRAINING & SUPPORT

Training Includes:

Product Manual (hard copy and electronic)
50+ training videos in the software
50+ training videos in the online Customer Support Center
Keyword indexed Help in the software
Unlimited training sessions with BIOMIC V3 product specialist via online meeting

Installation:
BIOMIC V3 is typically setup in under one hour. Simple instructions are provided in the product manual and on-screen Help. Installation videos are also available at the online Customer Support Center. Giles Scientific is available by online meeting, email, text, or phone call to assist with the installation and training process until the customer is completely satisfied.

Maintenance:
BIOMIC V3 requires no routine maintenance as it contains no motors or moving parts, only solid-state digital electronics. Less than 3% of our image analysis systems require service in 5 years. BIOMIC V3 is highly reliable and rarely the source of a problem. Giles Scientific live telephone technical support is available 7 days a week.

BIOMIC V3 Annual Service Subscription Includes:

Live customer support by telephone and email (7 days/week)
Complete hardware warranty
All software updates with new CLSI and EUCAST guidelines
All software updates with new BIOMIC V3 product features
LIS/LIMS interface support
Access to Online Customer Support Center

Customer Testimonials - Training & Support

"Giles Scientific has great customer service and is always willing to listen to suggestions"

"The BIOMIC V3 is a great asset for our small rural hospital. Giles Scientific has great customer service and is always willing to listen to suggestions. They take the suggestions to heart and I have seen them appear on the next software upgrade. We have been a customer since 2006, during that time the BIOMIC has been dependable. BIOMIC saves bench time because it reads the identification panels and Kirby-Bauer plates so quickly. We can efficiently report patient results with confidence. The yearly upgrades keep you on top of the latest CLSI standards. I like the ability to create custom reports for monthly and yearly patient and quality control reports and I also like the ability to customize the expert rules for our facility. Since they brought media, reagent and ID panel quality control on board, we are almost totally paperless for quality control. I appreciate that I receive a call several times a year just checking on how we are doing. Our pathologist comes here from a large hospital and appreciates that changes can be made if need be, we are not locked into a larger company's settings."

Taj Cox
Microbiology Supervisor
Sparta Community Hospital, Sparta, IL, USA
BIOMIC V3 customer since 2006

"BIOMIC: 10 years of continuous use with no servicing required"

"My staff has been using the BIOMIC System for 10 years and the equipment has required no servicing. The software is user-friendly, updated annually, and easy to learn. Customized results report can be configured according to our testing needs. BIOMIC allows rapid reading of susceptibility plates which is automatically stored on a database that can later be analyzed, allowing technologist's time to be used elsewhere. Expert messages are very useful to detect unusual situations of possible lab omissions."

Dr. Mussaret Zaidi
Head, Microbiology Research Laboratory
Hospital General O'Horan, Merida
Yucatan, Mexico
BIOMIC customer since 1998

"BIOMIC V3: Hassle-free and reliable equipment with no maintenance required"

“The BIOMIC V3 is a reliable equipment which helps us to improve precision and reduce time needed for antibiotic susceptibility interpretation. Human error associated with reading is eliminated, and the zone diameter measurements that are read by the BIOMIC can be stored. It is user-friendly and allows us to have a smoother and more efficient workflow. Images can be stored in databases and can be reviewed when needed. Other plus points are that it is robust and there is no maintenance required, hence it is hassle-free. I would highly recommend it as an equipment for use in a clinical Microbiology laboratory.”

Ms Audrey Tan
Medical Technologist
Singapore General Hospital
Singapore
BIOMIC customer since 1997

"No onsite maintenance required for BIOMIC"

"BIOMIC has provided simplicity and accuracy to the antibiotic sensitivity testing in our lab. We have required no onsite maintenance since purchasing the BIOMIC System many years ago."

George L Petrikkos MD
Professor of Internal Medicine and Infectious Diseases
Infectious Diseases and Antimicrobial Chemotherapy Research Laboratory “G.K.DAIKOS”
National and Kapodistrian University of Athens, School of Medicine. Laiko General Hospital
Athens, Greece
BIOMIC customer since 1997

"BIOMIC V3 has served us faithfully for many years"

"V3 is a nice solid piece of equipment with very little to go wrong and has served us faithfully for many years. Customer care is also a strong feature of this company. Overall a very good experience."

Eddie McCullagh
The Adelaide and Meath Hospital
Dublin, Ireland
BIOMIC V3 customer since 2005