TRAINING & SUPPORT

Training Includes:
  • Training videos in the online Customer Support Center
  • Training videos in the software
  • Product Manual (hard copy and electronic)
  • Keyword indexed help in the software
  • Step-by-step instructions on-screen
  • Unlimited training sessions with TRINITY V3 product specialist via teleconference
  • USP 81 Training PowerPoint Presentation (see below)
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Installation

TRINITY V3 is typically setup in under one hour.  Simple instructions are provided in the product manual and on-screen Help. Installation videos are also available at the Online Customer Support Center. Giles Scientific is available by email or telephone to assist with the installation and training process until the customer is completely satisfied.
Maintenance
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TRINITY V3 requires no routine maintenance as it contains no motors or moving parts, only solid-state digital electronics. Less than 3% of our image analysis systems require service in 5 years. TRINITY V3 is highly reliable and rarely the source of a problem. Giles Scientific live telephone technical support is available 7 days a week.

Annual Service Contract Includes:
  • Live customer support by telephone and email (7 days/week)
  • Complete hardware warranty
  • All software updates with new TRINITY V3 product features
  • System installation and setup (via telephone and email)
  • IQ, OQ, PQ validation support (via telephone and email)
  • Access to Online Customer Support Center​
Giles Scientific created a detailed USP <81> PowerPoint training presentation. This is especially useful for labs new to this assay.  Listed below are sample slides.  If you would like a copy, complete the Information Request Form and ask for this presentation in the message section at the bottom of the page.
Customer Testimonials - Training & Support

​“Amazing customer service for TRINITY V3 USP 81 Antibiotic Zone Reader”

“The TRINITY V3 system has been a great addition to our laboratory. It has significantly reduced the time that it takes to process our tests. The validation of the TRINITY V3 system was easy and went smoothly with the help of its amazing customer service group. We were able to cater the software and reporting to serve our laboratory needs. Questions regarding any concerns or transition difficulties were handled in a very quick manner. This system is extremely user friendly! I don’t know how we ever managed without it.”

Christina Ferriño
Microbiologist
DPT Laboratories
San Antonio, TX, USA
TRINITY V3 customer since 2013


"Excellent products and technical customer support"

"It has been a pleasure working with Giles Scientific and their incredible team. They offer some of the best customer support I have ever experienced with a vendor. They are very quick to reply to customer queries and are also very helpful. The quality of their peni dispenser and peni cylinders is excellent.  The peni dispenser works like magic in setting up antibiotic assays. The analysts running the assay are very pleased using the peni dispenser.

We currently purchased the TRINITY V3 and it has made the antibiotic assay work a lot faster.  It was very easy to run the qualification on the equipment and the technical support was very prompt and helpful with answering all our questions.  Purchasing this piece of equipment was a great investment for the lab.  It has saved the analysts a tremendous amount of time and has increased productivity and efficiency."

Heather Crowell
Manager, Microbiology Laboratory
Specialized Technology Resources, Canton, MA, USA
TRINITY V3 customer since 2010


"TRINITY V3: Consistent results and superb technical support"

"TRINITY V3 is very compact, user friendly and provides consistent results for USP antibiotic assays. This saves a lot of labor and effort. The technical support is superb.  I really enjoy working with the TRINITY V3 technical people."

Vinod Kumar 
Microbiologist
Pharmaceutical International Inc.
Hunt Valley, MD, USA
TRINITY V3 customer since 2010
    

"Great customer service and support from Giles Scientific!"

"TRINITY V3 is a well-built and easy to use device that never let us down in three years. It also enables us to produce faster results on our USP antibiotic bioassay in animal feeds.  Since we have had TRINITY V3 we have asked for minor adjustments specific to our needs. These demands were treated rapidly and efficiently and the customer service is great!"

Vanessa Marsan 
Nutreco Canada
St-Hyacinthe, Quebec, Canada
TRINITY V3 customer since 2005


"Easy to use and helpful technical support"

"TRINITY V3 is an excellent investment for our laboratory. The implementation has greatly increased our productivity and efficiency for our USP assays. The technical support was very helpful during the process and all our specific needs are covered through specific custom adjustments. Working with the TRINITY V3 system is a real pleasure. This built in device is compact and very easy to use."

Julie Riviere
Jubilant Hollister Stier
Quebec, Canada
TRINITY V3 customer since 2012

Click here to view all Customer Testimonials