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 Service Contract Includes:
- Live customer support by telephone and email (7 days/week)
- Complete hardware warranty
- All software updates with new TRINITY V3 product features
- System installation and setup (via telephone and email)
- IQ, OQ, PQ validation support (via telephone and email)
- New! Online Customer Support Center. Watch 2 minute Video
Installation
Most customers set up TRINITY V3 themselves or with their own computer (IT) representative in under one hour. Easy-to-follow instructions are provided in the product manual and on-screen Help. System installation videos are also available online at the Customer Support Center. Giles Scientific is available by email or telephone to assist with the installation and training process until the customer is completely satisfied.
Training Includes:
- Extensive training videos available online at the Customer Support Center. Watch Video
- Product Manual (hard copy and electronic)
- Step-by-step Help instructions on-screen
- Training with TRINITY V3 product specialist via teleconference
Maintenance
TRINITY V3 requires no routine maintenance; it contains no motors or moving parts, only solid-state digital electronics. Less than 3% of our image analysis systems require service in 5 years. TRINITY V3 is highly reliable and rarely the source of a problem. Giles Scientific live telephone technical support is available 7 days a week.
"Great Customer Service and Support from Giles Scientific!"
"TRINITY V3 is a well-built and easy to use device that never let us down in three years. It also enables us to produce faster results on our USP antibiotic bioassay in animal feeds. Since we have had TRINITY V3 we have asked for minor adjustments specific to our needs. These demands were treated rapidly and efficiently and the customer service is great!"
 Vanessa Marsan
Nutreco Canada
St-Hyacinthe, Quebec, Canada
TRINITY V3 customer since 2005
"TRINITY V3: Consistent results and superb technical support"
"TRINITY V3 is very compact, user friendly and provides consistent results for USP antibiotic assays. This saves a lot of labor and effort. The technical support is superb. I really enjoy working with the TRINITY V3 technical people."
 Vinod Kumar
Microbiologist
Pharmaceutical International Inc.
Hunt Valley, Maryland
TRINITY V3 customer since 2010
View All Customer Testimonials
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