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Giles Scientific

EMPOWERING MICROBIOLOGISTS TO PRODUCE QUALITY RESULTS WITH SUPERIOR TECHNOLOGY


Product Features Antibiotic Susceptibility
Organism Identification
Quality Control
Resistance Monitoring
FDA CLSI BSAC
Training & Support
Study Programs
Veterinary
LIS Interface
Colony Counting

Common Questions
Customer Testimonials and PublicationsBIOMIC V3 Product Literature
BIOMIC V3 Quick TourOptional Modules TRINITY V3

 

 

BIOMIC V3
TRAINING AND SUPPORT

Service Contract Includes:

  1. Live customer support by telephone and email (7 days/week)
  2. Complete hardware warranty
  3. All software updates with new CLSI and BSAC guidelines
  4. All software updates with new BIOMIC V3 product features

Installation

Most customers set up BIOMIC V3 themselves or with their own computer (IT) representative in under one hour. Easy-to-follow instructions are provided in the product manual and on-screen Help. Giles Scientific is available by email or telephone to assist with the installation and training process until the customer is completely satisfied. 

Training Includes:

  1. Product Manual (hard copy and electronic)
  2. Keyword indexed help
  3. Step-by-step instructions on-screen
  4. Species identification procedures in two extensive training modules
  5. CDC Antimicrobial Susceptibility Testing training program
  6. Training with V3 product specialist via teleconference

Maintenance

BIOMIC V3 requires no routine maintenance; it contains no motors or moving parts, only solid-state digital electronics. Less than 3% of our image analysis systems require service in 5 years. BIOMIC V3 is highly reliable and rarely the source of a problem. Giles Scientific live telephone technical support is available 7 days a week.


 

BIOMIC Customer Testimonial

"BIOMIC: 10 Years of Continuous Use With No Servicing Required"

"My staff has been using the BIOMIC System for 10 years and the equipment has required no servicing. The software is user-friendly, updated annually, and easy to learn. Customized results report can be configured according to our testing needs. BIOMIC allows rapid reading of susceptibility plates which is automatically stored on a database that can later be analyzed, allowing technologist's time to be used elsewhere. Expert messages are very useful to detect unusual situations of possible lab omissions."

 

Dr. Mussaret Zaidi

Head, Microbiology Research Laboratory
Hospital General O'Horan, Merida
Yucatan, Mexico
BIOMIC customer since 1998

 

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