Service Contract Includes:

1. Live customer support by telephone and email (7 days/week)
2. Complete hardware warranty
3. All software updates with new CLSI, EUCAST and BSAC guidelines
4. All software updates with new BIOMIC V3 product features
5. LIS/LIMS interface support
6. New! Online Customer Support Center. Watch Video

Installation

Most customers set up BIOMIC V3 themselves or with their own computer (IT) representative in under one hour. Easy-to-follow instructions are provided in the product manual and on-screen Help. System installation videos are also available online at the Customer Support Center. Giles Scientific is available by email or telephone to assist with the installation and training process until the customer is completely satisfied. 

Training Includes:

1. Extense training videos available online at the Custome Support Center. Watch Video
2. Product Manual (hard copy and electronic)
3. Keyword indexed help
4. Step-by-step instructions on-screen
5. Species identification procedures in two extensive training modules
6. CDC Antimicrobial Susceptibility Testing training program
7. Training with V3 product specialist via teleconference

Maintenance

BIOMIC V3 requires no routine maintenance; it contains no motors or moving parts, only solid-state digital electronics. Less than 3% of our image analysis systems require service in 5 years. BIOMIC V3 is highly reliable and rarely the source of a problem. Giles Scientific live telephone technical support is available 7 days a week.