BIOMIC V3 | microbiology laboratory products

EMPOWERING MICROBIOLOGISTS TO PRODUCE QUALITY RESULTS WITH SUPERIOR TECHNOLOGY

TRAINING AND SUPPORT

Service Contract Includes:

Live customer support by telephone and email (7 days/week)
Complete hardware warranty
All software updates with new CLSI, EUCAST and BSAC guidelines
All software updates with new BIOMIC V3 product features
LIS/LIMS interface support
Online Customer Support Center. Watch 2 minute Video

Installation

Most customers set up BIOMIC V3 themselves or with their own computer (IT) representative in under one hour. Easy-to-follow instructions are provided in the product manual and on-screen Help. System installation videos are also available online at the Customer Support Center. Giles Scientific is available by email or telephone to assist with the installation and training process until the customer is completely satisfied.

Training Includes:

Extensive training videos available online at the Customer Support Center. Watch Video
Product Manual (hard copy and electronic)
Keyword indexed help
Step-by-step instructions on-screen
Species identification procedures in two extensive training modules
CDC Antimicrobial Susceptibility Testing training program
Training with V3 product specialist via teleconference

Maintenance

BIOMIC V3 requires no routine maintenance; it contains no motors or moving parts, only solid-state digital electronics. Less than 3% of our image analysis systems require service in 5 years. BIOMIC V3 is highly reliable and rarely the source of a problem. Giles Scientific live telephone technical support is available 7 days a week.

BIOMIC Customer Testimonial

"Giles Scientific has great customer service and is always willing to listen to suggestions"

"The BIOMIC V3 is a great asset for our small rural hospital. Giles Scientific has great customer service and is always willing to listen to suggestions. They take the suggestions to heart and I have seen them appear on the next software upgrade. We have been a customer since 2006, during that time the BIOMIC has been dependable. BIOMIC saves bench time because it reads the identification panels and Kirby-Bauer plates so quickly. We can efficiently report patient results with confidence. The yearly upgrades keep you on top of the latest CLSI standards. I like the ability to create custom reports for monthly and yearly patient and quality control reports and I also like the ability to customize the expert rules for our facility. Since they brought media, reagent and ID panel quality control on board, we are almost totally paperless for quality control. I appreciate that I receive a call several times a year just checking on how we are doing. Our pathologist comes here from a large hospital and appreciates that changes can be made if need be, we are not locked into a larger company's settings. "

Taj Cox
Microbiology Supervisor
Sparta Community Hospital, Sparta, IL
BIOMIC V3 customer since 2006

"BIOMIC: 10 Years of Continuous Use With No Servicing Required"

"My staff has been using the BIOMIC System for 10 years and the equipment has required no servicing. The software is user-friendly, updated annually, and easy to learn. Customized results report can be configured according to our testing needs. BIOMIC allows rapid reading of susceptibility plates which is automatically stored on a database that can later be analyzed, allowing technologist's time to be used elsewhere. Expert messages are very useful to detect unusual situations of possible lab omissions."

Dr. Mussaret Zaidi

Head, Microbiology Research Laboratory
Hospital General O'Horan, Merida
Yucatan, Mexico
BIOMIC customer since 1998

"BIOMIC V3 has served us faithfully for many years"

"V3 is a nice solid piece of equipment with very little to go wrong and has served us faithfully for many years. Customer care is also a strong feature of this company. Overall a very good experience."

Eddie McCullagh

The Adelaide and Meath Hospital
Dublin, Ireland
BIOMIC V3 customer since 2005

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View International customer testimonials